Last Updated: November 24, 2025
Rememberly LLC ("Rememberly," "we," "us," or "our") provides an AI-powered voice companion service designed for elderly individuals, including those residing in assisted living facilities, memory care facilities, and similar eldercare settings, as well as those living independently (the "Service").
This Privacy Policy explains how we collect, use, disclose, and protect information when you use our Service. This Policy applies to:
Note: While assisted living facilities may recommend our Service to residents, facilities have no access to any individual user data. Rememberly operates as a direct-to-consumer (B2C) service.
IMPORTANT: By using the Service, you acknowledge and agree to the data collection, use, and sharing practices described in this Policy. If you do not agree with this Policy, you should not use the Service.
The Service includes "always-on" voice listening capabilities.
When users interact with the Service, we capture and process audio as follows:
No Expectation of Privacy: There is no expectation of privacy for any conversations that occur within range of the device's microphone when the Service is active and unmuted. All audio captured may be transcribed and stored as text. Users have the option to "mute" the Service at any time to stop the collection and processing of audio from the microphone.
We collect information about users provided by you, your authorized family members, or entered into our system, including:
We automatically collect information about how the Service is used:
We collect technical data from devices running the Service:
If you grant family members or caregivers access to user information:
We collect information you voluntarily provide through:
We use collected information to:
We do NOT use individual user conversations, transcripts, or personal information to train our core AI language models.
However, we DO monitor and analyze data to improve Service performance, enhance features, and understand usage patterns. This analysis helps us optimize the Service without using your individual conversations to train the underlying AI models.
We create and use aggregated, anonymized, or de-identified data that does not identify specific individuals for:
Anonymized data means data that has been processed so it cannot reasonably be used to identify specific individuals, either alone or in combination with other available information.
We may use your contact information to:
We may use and disclose information when we believe it is necessary to:
Facilities do NOT have access to any individual user data whatsoever. Rememberly operates as a direct-to-consumer (B2C) service where users or their designated family members subscribe directly. Facilities may only recommend the Service.
To be clear: Facilities cannot access conversation transcripts, user profiles, usage data, or any other individual user information. Only authorized family members or caregivers designated by the user may access user data.
If you grant access to authorized family members or caregivers (with proper consent), we may share:
We share information with third-party service providers who perform services on our behalf, such as:
All service providers are contractually required to:
A list of our primary subprocessors is available upon request by contacting privacy@remember.ly.
We may disclose information when required by law or when we believe disclosure is necessary to:
When legally permitted, we will provide notice to affected parties before disclosing information in response to legal requests.
If Rememberly is involved in a merger, acquisition, sale of assets, bankruptcy, or other business transaction, information may be transferred as part of that transaction. We will notify affected parties of any such transfer and any choices they may have regarding their information.
We may share information for other purposes with your consent or at your direction.
We may freely share aggregated, anonymized, or de-identified information that does not identify specific individuals with:
During your active subscription, we retain:
Note on Temporary Audio: While audio is not permanently stored, it may exist briefly (seconds to minutes) in:
All temporary audio is automatically purged within 30 days as part of normal system operations.
Protected Health Information (PHI) Redaction: We make reasonable efforts to automatically redact Protected Health Information (PHI) from system logs, error reports, and ephemerally stored data. However, we do not guarantee 100% elimination of PHI from these systems. Our redaction processes are designed to minimize the presence of sensitive health information in operational data, but some PHI may remain in logs or temporary storage due to technical limitations. All such data is subject to our security measures and retention policies described in this Policy.
When your subscription ends or when a user account is closed:
Notwithstanding the above, we may retain information longer when:
Users or their legal representatives may request deletion of their data by contacting us directly at privacy@remember.ly or through their account settings.
Please note that some information may be retained in anonymized form or as otherwise permitted by law.
We implement reasonable technical, administrative, and physical security measures designed to protect information from unauthorized access, disclosure, alteration, and destruction, including:
The 3rd party systems we use to process and store audio recordings, text transcripts, and all other program data are either SOC 2 Type I or Type 2 compliant and we follow industry-standard security frameworks and best practices.
Despite our security efforts, no system is completely secure. We cannot guarantee that:
You acknowledge and accept the inherent security risks of internet-based services and electronic data storage.
In the event of a data security incident that compromises personal information, we will:
Access your conversation transcripts and other information through your account on the Rememberly Portal or by contacting us at privacy@remember.ly.
If information about you is inaccurate or incomplete, update information directly through your account or contact us at privacy@remember.ly for assistance.
You may request deletion of your data by:
Limitations: Some information may be retained as described in Section 5 (Data Retention) or as required by law.
You may opt out of receiving promotional emails from us by:
You cannot opt out of service-related or administrative communications (e.g., billing notices, service updates, security alerts).
Our website and Portal do not currently respond to "Do Not Track" browser signals. You may disable cookies through your browser settings, though this may affect functionality.
Depending on your location, you may have additional rights under state privacy laws. See Section 9 for information about state-specific rights.
The Service is designed for elderly adults and is not directed to, marketed to, or intended for use by individuals under 18 years of age. We do not knowingly collect personal information directly from children for purposes of providing them services.
Because the Service uses always-on voice listening, the voices of visitors - including children - may be incidentally captured and transcribed when they visit users.
This incidental capture and transcription may occur when:
What this means:
We do not intentionally target, collect, or solicit information from children. However, the nature of always-on listening means that any person in proximity to the device may have their speech captured and transcribed. Users of the service may "mute" the microphone to disable audio capture at any time.
Users are responsible for:
Example Visitor Notice: Users should inform visitors: "Voice Recording in Progress - Conversations in this area may be recorded by AI companion technology."
We do not monitor conversation transcripts to identify whether children's speech is present, and we have no obligation to review or remove transcripts that may incidentally include children's speech.
Our Service is not designed to distinguish between adult and child voices in transcripts, and we do not undertake to filter, flag, or delete transcripts based on the age of speakers.
If a parent or guardian becomes aware that their child's speech was captured and transcribed and wishes to have those transcripts deleted, they may:
We will accommodate reasonable deletion requests, subject to:
Note: Audio of the child's voice is not permanently stored and was discarded immediately after transcription, so there is no audio recording to delete.
Response Time: We will respond to verified parental requests within a reasonable timeframe, typically within 30 days.
This Service is not subject to the Children's Online Privacy Protection Act (COPPA) because:
However, we take the privacy of all individuals, including children, seriously and have implemented the measures described in this section to address incidental capture concerns.
If you have questions or concerns about children's privacy or incidental recording, please contact:
Privacy Team
Email: privacy@remember.ly
Phone: (839) 225-5487
Subject Line: "Children's Privacy Inquiry"
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).
We collect the following categories of personal information as defined by California law:
See Sections 2 (Information We Collect) and 3 (How We Use Information) for detailed information about sources and purposes.
We share information with the categories of third parties described in Section 4 (How We Share Information).
We do not "sell" personal information as defined by California law.
We do not "share" personal information for cross-context behavioral advertising purposes.
California residents have the right to:
Right to Know: Request disclosure of:
Right to Delete: Request deletion of your personal information, subject to certain exceptions.
Right to Correct: Request correction of inaccurate personal information.
Right to Opt-Out: Opt out of the sale or sharing of personal information (Note: we do not sell or share as defined by law).
Right to Limit Use of Sensitive Personal Information: Limit the use and disclosure of sensitive personal information (Note: conversation transcripts may be considered sensitive personal information).
Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your CCPA rights.
To exercise your California privacy rights:
We will verify your identity before responding to requests. We will respond within 45 days (extendable by an additional 45 days if necessary).
You may designate an authorized agent to make requests on your behalf. The agent must provide proof of authorization.
We retain personal information for as long as described in Section 5 (Data Retention).
California residents may request information about our disclosure of personal information to third parties for their direct marketing purposes. We do not disclose personal information to third parties for their direct marketing purposes.
Residents of certain states have privacy rights similar to those in California. If you reside in Virginia, Colorado, Connecticut, Utah, or another state with comprehensive privacy legislation, you may have rights including:
To exercise these rights, use the contact information in Section 9.6.
Texas residents may have rights under the Texas Data Privacy and Security Act (TDPSA) when it becomes effective. We will update this Policy to reflect Texas-specific rights as applicable.
Nevada residents may opt out of the "sale" of personal information. We do not sell personal information as defined by Nevada law.
The Service is designed for use in the United States. Information collected through the Service is stored and processed in the United States.
If you access the Service from outside the United States, please be aware that:
The Service is NOT designed to comply with GDPR or other international privacy regulations. We do not target or market to individuals in the European Union or other regions with strict data protection laws.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
Your Continued Use: Continued use of the Service after changes become effective constitutes acceptance of the updated Policy.
We encourage you to review this Policy periodically.
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Rememberly, LLC
Email: privacy@remember.ly
Phone: (839) 225-5487
Mail: Rememberly LLC, 32527 Green Bend Ct, Magnolia, TX 77354
Data Protection Officer: Jeff Shenk (jeff@remember.ly)
This Privacy Policy is effective as of October 1, 2025 and was last updated on November 24, 2025.
END OF PRIVACY POLICY